Refund Policy

1. What this policy covers

This policy applies to services provided by Tassili Prime LLC (“Tassili Prime”, “we”, “us”) — website and landing page design and development, paid advertising management, analytics and tracking setup, workflow automation, CRM and lead-management systems, AI-assisted tooling, and internal dashboards.

It should be read together with our Terms of Service. Where an individual Proposal sets out different refund terms, the Proposal prevails for that engagement.

This is a service-based policy. It is not a policy for company-formation, registered-agent, tax or financial services — Tassili Prime does not provide those.

2. Deposits

Project work normally begins after a deposit of 30% of the agreed fee.

• Before any work begins: if you cancel before we start, your deposit is refunded in full, less any time already spent on discovery, research or planning at our standard rate.
• After work begins: the deposit covers work already carried out and reserved capacity, and is generally non-refundable. Where the work completed is worth less than the deposit, we refund the difference.

3. Milestone-based projects

Projects are delivered in milestones set out in your Proposal — for example discovery and plan, design, build, and launch.

• Milestones that have been delivered and submitted for your review are billable in full and are not refundable.
• If you cancel mid-project, you pay for completed milestones plus any work in progress on the current milestone, calculated on a pro-rata basis. Anything you've already paid beyond that is refunded.
• On cancellation you receive the work completed up to that point, subject to payment of the amounts due under our Terms of Service.

4. Monthly services

Ongoing services — advertising management, reporting, automation maintenance — are billed monthly.

• You may cancel with 30 days' written notice. Work continues through the notice period and is payable in full.
• A month that has been worked is not refundable, even if you cancel partway through it.
• Where a month is paid in advance and cancelled before any work is done in that period, we refund it in full.
• Setup fees cover one-off configuration work and are non-refundable once that work has been carried out.

5. Advertising spend

Advertising budget is paid by you directly to Google, Meta or another platform, from your own accounts. We never hold, receive or disburse your ad spend, and we cannot refund it. Refunds of ad spend are a matter between you and the advertising platform under its own policies.

6. Results are not grounds for a refund

As stated in our Terms of Service, we don't guarantee specific results — rankings, traffic, leads, cost per lead, sales or revenue. Work delivered to the agreed scope and to a reasonable professional standard is billable regardless of the commercial outcome, because outcomes depend on your market, offer, pricing, competition and budget.

This is different from work that wasn't delivered, or was delivered badly — see the next section.

7. If the work isn't right

If a deliverable doesn't match the agreed scope or falls short of a reasonable professional standard, tell us within 14 days of delivery and describe the problem specifically. We will:

1. review it with you and agree what's actually wrong;
2. correct it at no additional cost within a reasonable timeframe;
3. and only if we can't put it right, discuss a partial or full refund of the affected milestone.

Revisions within the scope agreed in your Proposal are included. Changes of direction, new requirements or additions beyond that scope are new work, quoted separately.

8. What isn't refundable

• Work already delivered and accepted.
• Time spent on discovery, strategy, research and planning.
• Third-party costs already paid on your behalf and agreed in advance — domains, licences, stock assets, paid plugins, software subscriptions.
• Advertising spend paid to platforms.
• Fees for a month of ongoing service that has been worked.
• Delays or cancellations caused by materials, access or approvals not being provided from your side.

9. How to request a refund

Email contact@tassiliprime.com with your company name, the invoice or Proposal reference, and a clear description of what you're requesting and why.

• We acknowledge requests within 3 business days.
• We aim to reach a decision within 10 business days.
• Approved refunds are issued to the original payment method where possible, within 7 days of approval.
• Bank fees and currency conversion differences are not reimbursed.

10. Chargebacks

If you have a concern, please raise it with us first. Opening a chargeback or payment dispute before contacting us makes the situation slower and more expensive for both sides — nearly everything is resolvable in an email.

11. Business clients only

Our services are sold to businesses, not to consumers. By engaging us you confirm that you are acting for purposes relating to your trade, business or profession. Consumer cancellation and refund rights that apply to individuals buying for personal use do not apply to these engagements.

Nothing in this policy limits any right that cannot lawfully be limited.

12. Changes to this policy

We may update this policy. The version that applies to your engagement is the one published when your Proposal was accepted.

13. Contact

Tassili Prime LLC
30 North Gould Street, STE R
Sheridan, WY 82801
United States
contact@tassiliprime.com

This policy describes our commercial practice. It is not legal advice, and Tassili Prime LLC does not provide legal services.